free shipping within the US on orders over $150

FAQS and Shipping/Return Policy

When will my order arrive?

Every silhouette piece we create is custom and one of a kind and it takes time to make it just right.  Our turnaround time is 3-4 weeks from the time you have approved your final proof. We know what's it like to wait for a package to arrive and we made every effort to send your order within our specified turnaround time.

 What type of pictures should I send?

We recommend you submit pictures that reflect your everyday style. For gifts like cuff links, jewelry, face profile pictures will create the most beautiful silhouettes.

I have a lot of pictures but don't know which ones to send.

If you can't decide which pictures to upload or need some help selecting the best ones, please feel free to include extra pictures. We would be happy to look through them and pick the one we feel best describes the subject.

How do I determine how many Custom Silhouettes to add to my item?

If you have one child, pet, etc, you need to purchase 1 Custom silhouette. For a family of four (dad, mom and two kids) you would need to purchase 4 Custom silhouettes. Each subject requires its own custom silhouette to be drawn.

Will I receive a proof?

All custom orders (orders for which you have uploaded pictures for custom silhouettes) receive one electronic proof within 5-7 business days of placing the order. If more than one proof is requested, an additional $10 charge will apply to the order (you will be billed separately). After the final proof has been approved, please allow 3-4 weeks for production and shipping.

How often do you run sales or promotions?

It all depends! You can follow us on Instagram @lepapierstudio to stay up to date on promotions, new products, behind the scenes happenings and see samples of our work on our clients hands. Also make sure to sign up for our newsletter to get notifications before sales are happening.

Will I be charged sales tax?

All orders shipped in Virginia are charged a 5.3% sales tax. This is because we have a physical location in Virginia. We do not charge sales tax to orders shipped in other states.

What are your shipping rates?

We offer Flat Rate shipping for both Domestic and International. Orders over $150 ship for free.

Flat Rate Priority Mail (2-3 business days within the US) $7.50

Flat Rate Express Mail (1-2 business days within the US) $35.00

First Class International Parcel (CANADA) $14.00

First Class International Parcel (ALL OTHER COUNTRIES) $18.50

Priority Mail International (ALL COUNTRIES) $40.00

Express Mail International (ALL COUNTRIES) $100.00

Please note that shipping times DO NOT include the processing time required for your order to be created. The processing time for your item can be found in the item description page of each design. We are not able to refund for lost packages that have been confirmed as "delivered" by either carrier or for orders that arrive late due to postal service error.

International Orders

We love shipping our products to people all around the world. Because of the time and cost associated with shipping our products internationally, all international orders are final sale. Many countries collect customs/duty fees for international purchases, so please review your country's international customs policies as we are unaware and are not responsible for the payment of those duties and fees.

What is your return policy?

We're happy when you're happy and we proudly stand behind each of our products.  Custom pieces (any item created with custom silhouettes) are Final Sale. We do not accept returns or issue refunds for ANY custom item. An exception to this is an error made on our part that deviates from your original order (such as incorrect spelling of a name or date). However, we must be notified of the issue within 5 days of receiving the item.

Due to the highly customized, labor intensive nature of our designs, if we have already begun crafting a personalized item for you, we may not be able to change cancel the pending order.  If you need to modify your order, please contact us within 24 hours.

Please refer to the description of each product before you proceed with a purchase. The size and specifics of each piece are clearly defined on the description of the product and should help answer any questions you may have.

Please note that for our smallest size charms, some of the facial features might be less noticeable and not as clear compared to the actual proof you will receive. The digital proofs are done according to the size of the picture/s provided with your order. The actual silhouette charms are much smaller. If this is an issue for you, please opt for a larger size charm. We are happy to answer additional questions regarding sizing, prior to you placing an order.

Which material should I choose for my jewelry?

It is completely up to you and your personal preference. We offer our pieces in sterling silver, gold filled and solid gold. Please refer to our Materials/Jewelry Care page to get more details on the properties of each metal before making your decision on which metal to choose.

COLORS AND PRODUCT INFORMATION

Le Papier Studio makes every attempt to accurately display all colors shown in this website. However, colors may very slightly due to the variation on the monitor they are viewed on.

JEWELRY MATERIALS + CARE

Solid Gold - we use 14k solid yellow gold on our heirloom jewelry so your pieces will last you a lifetime. Unlike plated gold, solid gold will not rub off or alter in appearance over time and is durable enough to withstand daily use. Like any precious metal, solid gold does scratch, so being mindful and using a scratch free cloth to clean is highly recommended to ensure the longevity of your pieces.

.925 Silver - The best way to clean your sterling silver charm, and to prevent or remove dirt and tarnish, is to use a silver polishing cloth or any anti-tarnish silver polish which can be found at your local supermarket or drugstore. Rub the cloth on the charm until it's shiny again.

Gold filled - Gently clean your gold filled piece with a soft toothbrush and a small amount of mild dishwasher liquid. Rinse well and place on a towel to air dry. Be sure your charm is completely dry before storing.

A note on the gold filled material - Due to the laser cutting process, the edges of the gold filled charms are exposed base material (cooper and brass) and like any non-solid gold metal, you piece will tarnish over time. You can certainly slow down the tarnishing process by taking good care of your piece (using the instructions provided above). Avoid wearing perfume, hair or deodorant spray. Perspiration also plays a role on how fast your gold filled piece will tarnish. Everyone's body chemistry is different hence some people are more susceptible that others.  If this is a concern to you, please opt for the solid gold option instead.

For more information on gold filled please refer to this article.

GIFT WRAPPING

Every Le Papier Studio piece is designed to be treasured, and every detail is given a great attention . Each item that leaves our studio is beautifully wrapped, ready to give as a gift. If your order is meant to be a gift, make sure to add our Signature Wrapping to your order. We can add a gift note to any order for you, if you wish. We can also ship a gift directly to the recipient. Just leave us the message in the during the checkout process. If you do not leave us a message indicating your shipment is a gift, your recipient may not be aware of who the package is from!

DISCLAIMER

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